LuLaRoe’s New Happiness Policy

LuLaRoe wants you to be happy.

Maybe you’ve heard… but there have been some complaints about LuLaRoe’s quality lately.  Oh, you have?  You and everyone’s mother has heard?  Even my granny who calls computers “Google machines” has heard?  Alright, then.  Glad we’re on the same page.

So here’s the scoop, y’all.  In the fashion industry, there is a standard rate of defective merchandise, cruising at a steady 2.5%.  You know what LuLaRoe’s rate of return is?  Less than 0.5%.  So uh… I understand that’s good.

Nevertheless, y’all aren’t happy because you’ve gotten some bunk leggings.  And I’m not happy, either, I swear.  It makes me look like a chump when you buy defective product from me!  I’ve always been happy to exchange out damaged leggings, whether they were purchased from me, or another consultant.  Plenty of you lovely ladies have told me that the consultant you’ve purchased from wasn’t willing to take the return – and that’s crap.  I stand behind that statement.

So changes are being made.

Anywho, LuLaRoe heard you!  They’re introducing more stringent quality assurance measures to test the strength of the fabric and inspect for defects.  Not just that, they’re also introducing a new Happiness Policy.  That’s a warranty of sorts, but… you know, jazzed up for LuLaRoe.

For defective product:

If you received defective product purchased between January 1, 2016 and April 24, 2017 from an Independent Retailer, you are eligible for the “Make Good Program.”  Your claim must be made by July 31, 2017 and you must have your original receipt.  This shouldn’t be hard to find – it should have been emailed to you.  Now, if you buy your goods through less-than-conventional methods, you won’t have your receipt, you won’t have purchased from an Independent Retailer, and you’ll be outta luck.  This is why we avoid buy-sell-trade pages, people!  Also, if you slapped on some leggings and rolled around in gravel, that doesn’t make your product defective.  Just contact a consultant and they’ll take you through the process of receiving a replacement item, credit, or a refund.  You can find more info on the Make Good Program here.

Going forward, items purchased through a LuLaRoe Independent Retailer (such as myself, thank you very much), will include a warranty.  Tell me, when’s the last time you bought a pair of jeans with a WARRANTY?  I never have, and if you have, you must own some fancy jeans.  And guess how long this warranty lasts?  GUYS.  IT’S SIX MONTHS.  That’s outrageous!  Your unaltered, unmodified purchase is warrantied against manufacturer’s defects for six months from the date of purchase – and all you have to do is contact your favorite LuLaRoe Independent Retailer, A.K.A. me.  You’ll need to provide the original receipt, and you’ll get a replacement or credit for the original purchase price.  Note:  This is for defective items you purchase from April 25, 2017 and beyond.  You can find all the details here.

No damages?  We cover that, too.

Not only are your garments coming with a limited warranty, LuLaRoe is putting a Happiness Policy in place that is standardized across all Independent Retailers.  This is for items that are not covered by the limited warranty.  If you are within the first 30 days of purchase and you are unhappy with your product, you may be eligible for return, exchange, or refund through the Independent Retailer you originally purchased from.  If that Independent Retailer is not available, you may return or exchange through another person; however, you will not be able to receive a cash refund, because that individual does not have your money.  You follow?  If you are within the first 90 days of purchase, you can reach out to ANY Independent Retailer for a return or exchange – but not a cash refund.  Check the deets here.

So there you are, party people.  LuLaRoe wants you to be happy.  And I want you to be happy.  You can reach out to me at [email protected] and I’ll do everything I can to right any wrong you’ve come across through your LuLaRoe purchase.